Which term refers to the rules and procedures for workplace safety?

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A clear set of rules and procedures that guide how to stay safe at work is captured in a workplace policy. This term covers the formal plan that outlines safety responsibilities, risk assessments, emergency procedures, PPE requirements, cleaning and disinfection routines, incident reporting, and how staff and clients should act to prevent harm. In a facial massage setting, this means documented protocols for sanitising tools and surfaces, handling products safely, screening clients for allergies, and knowing what to do in case of accidents. It’s the framework that ensures consistency, legal compliance, and a safe environment for everyone. The other terms don’t serve this purpose: etiquette for phone calls, collaboration among staff, or verifying information aren’t about establishing safety rules and procedures.