Which term refers to non-verbal cues enhancing communication during consultation?

Prepare for the VTCT Level 2 Facial and Skincare Test. Revise with flashcards and multiple choice questions, accompanied by insightful explanations. Ace your assessment with confidence!

Body language encompasses the non-verbal cues that accompany what you say and can strengthen or soften the message during a consultation. In skincare and facial massage, it includes eye contact, facial expressions, posture, gestures, and the way you hold yourself relative to the client. Positive body language shows you’re listening and engaged—leaning in slightly, nodding, maintaining appropriate eye contact, and keeping shoulders relaxed with an open stance. This helps the client feel understood, builds trust, and conveys confidence and professionalism, which is especially important when discussing personal skincare concerns. While open-ended questions are verbal tools, and personal space relates to distance, body language covers the broad range of non-verbal signals that support communication in the consultation. Therapist availability concerns access, not the cues used during interaction.