Which concept is associated with misinterpretation of information during communication?

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Misinterpretation of information during communication happens when the message is altered as it moves from sender to receiver. This disruption is called message distortion. It can arise from a noisy environment, language differences, jargon, assumptions, or different interpretations of tone and emphasis, all of which change the intended meaning. In practice, ensuring clarity means checking understanding, using plain language, and asking the client to paraphrase what they heard. Other options relate to different aspects of professionalism or the way words are delivered, but do not name the misinterpretation itself. The term that best captures misinterpretation of information is message distortion.