What is the established process for addressing workplace complaints called?

• A. Grievance Procedure
• B. Harassment Policy
• C. Employee Consultation
• D. Disciplinary Procedure

Answer: (A)

Grievance procedures provide a formal, structured way for employees to raise concerns about workplace issues—such as pay, workload, conditions, or how they’re treated—and for the employer to investigate and resolve them in a fair, consistent manner. The process typically includes an informal discussion, a formal written complaint, an investigation, a decision, and an opportunity to appeal, all within set timelines and with confidentiality. This framework helps protect both sides by ensuring issues are addressed systematically rather than informally or inconsistently.

Harassment policy focuses specifically on harassment and the steps to report and address it, not on handling every kind of workplace complaint. Employee consultation is about seeking input from staff on issues or changes, rather than managing a formal complaint through an established resolution process. A disciplinary procedure deals with employee misconduct and consequences, rather than addressing broader complaints about conditions or treatment.